Refund policy

Return Policy 

We’ve got you covered with a 30-day return policy! That means you have 30 days after receiving your item to request a return. 🗓️

To be eligible for a return, your item must be in the same condition you received it—unworn, unused, with tags still attached, and in its original packaging. Oh, and don’t forget to include your receipt or proof of purchase! 🧾

To start a return, just reach out to us at info@sugarlulus.com. 📧
If your return is approved, we’ll send you a return shipping label along with instructions on where and how to send your package. Please note: items sent back without first requesting a return won’t be accepted. ❌

Got questions? We’re here to help—just drop us a line at info@sugarlulus.com anytime! 💬

Damages and Issues 🔍
Please inspect your order as soon as it arrives. If anything is defective, damaged, or if you received the wrong item, contact us right away so we can sort it out and make things right! 🤝

Exceptions / Non-Returnable Items 🚫
Some items can’t be returned, including perishable goods (like food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (like beauty products). We also can’t accept returns on hazardous materials, flammable liquids, or gases. If you’re unsure about your specific item, just get in touch—we’re happy to help! 😊

Unfortunately, we cannot accept returns on sale items or gift cards either. 🎁

Exchanges 🔄
The quickest way to get what you want is to return the item you have, and once your return is accepted, go ahead and place a new order for the replacement item separately. Easy peasy! ✨

European Union 14-Day Cooling Off Period 🇪🇺
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without giving a justification. Just like our standard policy, your item must be in its original condition—unworn, unused, with tags, and in the original packaging, along with your receipt or proof of purchase. 📦

Refunds 💸
Once we’ve received and inspected your return, we’ll let you know if your refund is approved. If approved, we’ll automatically process the refund to your original payment method within 10 business days. ⏳
Keep in mind that it may take a little extra time for your bank or credit card company to post the refund to your account.

If more than 15 business days have passed since your refund was approved, please contact us at info@sugarlulus.com—we’ll look into it right away! 🕵️♀️